Hybrid Designs Vacancy Fresh Graduates

Hybrid Designs PLC (Ride), an innovative IT company in Addis Ababa, is launching an online platform to enable travelers hail a RIDE on demand.

Hybrid Designs PLC entered the RIDE hailing market in 2014 with a vision to make transportation in the capital safe, affordable and convenient through technology.

Since we started, we have built-up an impressive corporate client lists and organizations including:

Foreign Embassies and Consular Offices
Local and Foreign Private Companies
Shopping Malls and Super-Markets
Hotels and Venues
Hospitals and Mediums Size Clinics
Local and International NGOs
Primary and Secondary Schools

1: Call Center Operator

Skill and educational background

Bachelor’s Degree and Diploma in any field. GPA from 2.5
Fluency in English and Amharic, both written and verbal. – Mandatory
Proficiency with technology, especially computers, software applications, and phone systems & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way and strong typing skills.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Abilities:

Excellent interpersonal and communication skills both written and verbal.
Self-starter with the ability to work with minimal supervision.
Good organizational, multitasking, and time-management skills.
Experiences:

Fresh Graduates
Age requirement: from 20 – 30
Excellent communication skills and interpersonal skills and the ability to deal with people.
Proven administrative and IT skills, and an ability to maintain accurate records.
Required Training:
Training in the field of Call Center and related, (if any).
The Call Center Agent is accountable to tohe Call Center Line Manager. He/she will handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. He/she will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. The call Center Agent should be customer-focused, detail-oriented, and efficient. And, he/she should be polite, reliable, knowledgeable, and adaptable

Physical and personality traits required:

Flexible and able to work well under pressure
Capable of working collaboratively with team members to achieve objectives.
Location: Addis Ababa

Deadline: April 15, 2024

Application way

Interested candidates who meet the required qualifications are invited to submit updated CV and cover letter explaining their motivation and why they are suited for the post.

Email:- jobs@thetalentfirm.com, with subject line “Call Center Operator”

Female applicants are highly encouraged to apply

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