Ethiopian Commodity Exchange vacancy announcement

thiopian Commodity Exchange would like to invite qualified and competent applicants to apply for the following vacant post.

1: Associate, IT support

Skill and educational background

BSc in Information Technology, Computer science, and other related fields
Experience: 2 years relevant work experience in IT support.
Job Grade: 6
Duty Station: Head Office
Availability: As soon as possible

SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES

Installs and configures computer hardware, operating systems, printers, scanners, electronic price display/tickers, IT-related equipment, networks, different applications, and power systems;
Provides required standard and on-demand report
Provides first-level contact and convey resolutions to customer issues
Tests and evaluates new IT equipment accessories purchased;
Properly escalates unresolved queries to the next level of support
Properly tracks, routes, redirects, follows and closes incidents
Diagnoses hardware and software network problems;
Makes routine checks and reports on the performance level of all IT equipment.
Monitors and maintains computer systems & peripherals (Printers, scanners, photocopy machines, and different UPSs, electronic price display/tickers, IT-related equipment, and networks);
Develops plans, drawings, specifications, and work orders to determine work requirements and sequence of repairs and/or installations;
Maintains and provides general support for Local Area Networks (LANs), wide area networks (WANs), stand-alone systems, and any specialized systems used by the ECX including any associated network/backbone/infrastructure hardware/software;
Liaises and works with other IT units and central IT Support staff to solve user problems
Sets up new users’ accounts and profiles and deals with password issues;

Maintains a historical record of problem resolution & submits a trouble report to the Manager using the system;
Assesses the need for new IT equipment, produces specifications and monitors use.
Provides training to users on new applications, computers, and IT systems
Performs other duties assigned by the immediate supervisor

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